Shippio Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.shippio.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Information About Us
Our Site is owned and operated by Shippio Ltd, a limited company registered in England under company number 06898585.
Registered address: Shippio Ltd Thistle Down Barn, Holcot Lane, Sywell, Nhants, NN60BG
Main trading address: Shippio Ltd, Bryson Building, Scott Bader Innovation Centre, High Street, Wollaston, Nhants, NN29 7RL.
VAT number: 972 4954 79.
Data Protection Officer: Giles Ernsting.
Email address: firstname.lastname@example.org.
Telephone number: +44(0)1604 419 815.
Postal Address: Shippio Ltd, Bryson Building, Scott Bader Innovation Centre, High Street, Wollaston, Nhants, NN29 7RL
We are a member of the Financial Ombudsmans Service
- What Does This Policy Cover?
- What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
- The right to access the personal data we hold about you. Part 11 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 12 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 12 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 12.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
- What Data Do You Collect?
Depending upon your use of Our Site, we may collect some or all of the following personal and non-personal data:
- Email address
- Telephone number
- Business name
- Job title
- Information about your preferences and interests
- IP address
- Web browser type and version
- Operating system
- A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
- How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data will be used for the following purposes:
- Supplying our services to you. Your personal details are required in order for us to enter into a contract with you.
- Personalising and tailoring our services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by email, telephone or post)
- The nature of our business means that we are required to retain certain information for HMRC or police inspections.
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by email, telephone, text message and post with information, news, and offers on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
- Where we have provided you only with pricing, you can request for your information to be removed at any point. ;
- Where we have entered into a transaction details will be kept for a minimum of 8 years for HMRC or police inspections.
- How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
- Do You Share My Personal Data?
We may share your personal data with other companies in our group for shipment or customs purposes. This includes subsidiaries and our holding company and its subsidiaries.
We may sometimes contract with third parties to supply certain services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.
If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 8.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- Can I Withhold Information?
You may access Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 12.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of Data Protection Officer):
Email address: email@example.com.
Telephone number: +44(0)1604 419 815.
Postal Address: Shippio Ltd, Bryson Building, Scott Bader Innovation Centre, High Street, Wollaston, Nhants, NN29 7RL.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
WHAT ARE COOKIES?
A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.
The rules on cookies are covered by the Privacy and Electronic Communications Regulations. The Regulations also cover similar technologies for storing information, eg Flash cookies. The Regulations were revised in 2011, and the ICO is responsible for enforcing these new rules.
WHAT DO THE NEW RULES MEAN?
As organisations start to comply with these rules you are likely to start to see more information about cookies on sites and be given more choices about these cookies. This might include, for example, being asked to agree to a cookie being used for a particular service, such as remembering your preferences on a site.
Organisations will need to decide on the best way to provide clear information about cookies and to give people using their websites the right choices. They will also want to make sure that these changes do not adversely affect the experience of people using the internet. This should ensure they find a solution which meets the requirements in a way that works well for their site and meets the needs of people using it.
HOW CAN I CONTROL MY COOKIES?
You can use your web browser (eg Internet Explorer) to:
delete all cookies
block all cookies
allow all cookies
block third-party cookies
clear all cookies when you close the browser
open a ‘private browsing’ session
install add-ons and plug-ins to extend broswer functionality
Where to find information about controlling cookies
Click on the links below to find out about each specific browser and it’s information on cookies.
A number of websites provide detailed information on cookies, including AllAboutCookies.org and AllAboutCookies.org.uk.
The Internet Advertising Bureau website Your Online Choices allows you to install opt-out cookies across different advertising networks.
Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use this popular analytics product.
New technologies such as Mozilla’s Do Not Track allow you to tell websites not to track you.
Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.